Privacy Policy

NovoScuba ("NovoScuba", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have regarding your personal information when you use our websites, online services and training platform.

By using NovoScuba services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with NovoScuba, we may collect information including:

Account Information

• Name
• Email address
• Telephone number
• Country and preferred language
• Date of birth
• Username and password

Training Information

To deliver scuba training and certification services we may collect:

• Course enrolments
• Training progress
• Certifications earned
• Professional ratings
• Instructor information
• Dive store information
• Knowledge assessment results
• Qualification history

Payment Information

Payments are processed securely through trusted payment providers. NovoScuba does not store your full payment card details.

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Basic diagnostic information

How We Use Your Information

We use personal information to:

• Provide access to your NovoScuba account
• Deliver training and certifications
• Verify qualifications
• Manage professional memberships
• Process payments
• Provide customer support
• Improve our products and services
• Maintain platform security
• Meet legal and regulatory obligations

We only process personal information where we have a lawful basis to do so.

Sharing Your Information

We never sell your personal information.

We may share information only where necessary with trusted organisations such as:

• NovoScuba Dive Stores
• NovoScuba Professionals
• Payment providers
• Cloud hosting providers
• Email delivery services
• Customer support providers
• Professional advisers where required
• Government or regulatory authorities where legally required

Working With Dive Stores

NovoScuba works with independently owned dive stores around the world.

If you choose to train with a NovoScuba Dive Store, we may share information necessary to administer your training, certifications and related services, including your enrolments, training progress and certifications.

International Data Transfers

NovoScuba serves divers and professionals worldwide.

Your information may be processed in countries outside your country of residence where necessary to provide our services.

Where required by law, appropriate safeguards are used to protect personal information during international transfers.

Cookies

NovoScuba uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Understand how our services are used
• Maintain security

Where required by law, we will request your consent before using non-essential cookies.

Analytics

We may use privacy-respecting analytics tools to understand how our website and services are used so we can improve them.

Analytics data is used in aggregate wherever possible and is not intended to identify individual users.

Training Records and Certifications

NovoScuba is an international scuba certification agency.

To maintain the integrity of diver certifications and professional qualifications, we retain training records, certification history and qualification information.

Some certification records may therefore be retained indefinitely to:

• Verify qualifications
• Prevent fraud
• Support replacement certifications
• Maintain professional records
• Meet industry and regulatory requirements

Data Retention

We retain personal information only for as long as necessary.

• Account information while your account remains active
• Training records and certifications as required to maintain certification integrity
• Financial records as required by law
• Customer support records for a reasonable operational period

When information is no longer required, it is securely deleted or anonymised where appropriate.

Security

We take the security of your information seriously.

Our security measures include:

• Encrypted HTTPS connections
• Secure cloud infrastructure
• Access controls
• Authentication and authorisation systems
• Regular security updates
• Security monitoring and auditing

While no online system can guarantee absolute security, we continually work to protect your information using appropriate technical and organisational measures.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to certain processing activities
• Request a copy of your personal data
• Withdraw consent where processing relies on consent

Some information may need to be retained where required for legal, certification or regulatory purposes.

Children's Privacy

NovoScuba provides training for junior divers.

Where required, personal information relating to children is collected and processed with the involvement or consent of a parent or legal guardian in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the effective date.

Where significant changes are made, we may notify users through our website or other appropriate communication channels.

Contact Us

If you have any questions about this Privacy Policy or how NovoScuba handles personal information, please contact us at privacy@novoscuba.com.